How long will my order take?
Orders are processed within 1–2 business days. Standard delivery within the United States then takes 7–14 business days. Orders are not shipped or delivered on weekends or US public holidays.
How much is shipping?
Shipping is free on orders over $74.99. Below that, a flat rate of $9.99 applies. Your exact shipping cost is calculated and shown at checkout before you pay.
Where do you ship?
We ship within the United States only. We do not ship internationally at this time.
How do I track my order?
You will receive a shipment confirmation email containing your tracking number as soon as your order ships. The tracking number becomes active within 24 hours of shipment.
Why did my order arrive in separate packages?
Our catalogue is broad and items ship from different supplier warehouses, so one order may arrive in more than one shipment. This is normal and there is no extra charge to you.
Can I return an item?
Yes. You have 30 days after receiving your item to request a return. The item must be in the same condition you received it, unworn or unused, with tags and in its original packaging, and you will need the receipt or proof of purchase. Start a return by emailing support@qmeboost.com. Full terms are in our Refund Policy.
Who pays for return shipping?
Return shipping is paid by the customer, and the original shipping charge is non-refundable. The one exception is when the return is our fault — if your item arrives defective, damaged or incorrect, we cover the cost of returning it.
What if my item arrives damaged, or never arrives?
Please inspect your order on arrival and contact us at support@qmeboost.com within 7 days of the delivery date if the item is damaged, or if your package goes missing, so we can arrange a replacement or a refund. Please keep all packaging materials and damaged goods until the claim is resolved.
When will I get my refund?
Once we receive and inspect your return we will let you know whether the refund was approved. If approved, you are refunded automatically to your original payment method within 10 business days. Banks and card companies can take additional time to post it.
How do I contact you?
Email support@qmeboost.com or call +1 702-528-2626.
Monday to Friday, 9:00am–5:00pm Pacific Time. We are closed on weekends and US public holidays.
We reply to every message within 1–2 business days. For the fastest help with an existing order, please include your order number.
Qme is an independent online retailer. We are not the manufacturer of the products we sell and we are not affiliated with or endorsed by the brands we carry.